This article describes the steps one can follow in order to retrieve event logs from your Synapse 5.0K+ or 7.2M+ inverter
Tools required:
Type-C Male to USB Female OTG Connector Adapter
Steps to retrieve event logs from the Synapse 5.0K+ or 7.2M+
Note: This process is the same for both 7.2M+ and 5.0K+ units
Step 1:
Please turn on the Inverter, once the inverter is on, please insert the USB drive into the OTG cable and connect it to the ‘USB port’ on the control panel of the inverter.
Step 2:
You can now proceed to hold the refresh/USB button on the control panel for 3 seconds in order open the USB menu.
Step 3:
Press the bottom left button on the control panel to open the export function.
Step 4:
Wait about 3 seconds and then the LCD will display “dY” once you see this press the USB button on the control panel to confirm the selection.
Step 5:
Press the middle left button on the control panel to confirm the export.
Step 6:
The unit will start to export the event logs, this process will take about a minute and the USB LED will flicker until it has exported the event logs. Once the logs have been exported the USB LED will light up solid green.
Step 7:
Remove the USB from the control panel and insert it into your laptop. The filename will be the last 8 digits of the unit’s serial number and will be saved as a text file.
